About Technology & Operations

	Canada	United States
Group Name	Technology and Operations
Known to customers as…	BMO Financial Group®	Harris®
Number of employees	Approx. 6000	Approx. 1000
Principal Locations	Toronto Montreal Barrie	Chicago Indianapolis New York / New Jersey
What do we do?	We provide a range of technology, operations, real estate and sourcing services to BMO Financial Group. We work with our colleagues throughout the business to provide seamless service to BMO’s® customers throughout North America and abroad.
What makes this group a great place to work?	We challenge ourselves. We’re constantly evolving and seeking improvements in quality, efficiency and effectiveness. We’re highly collaborative. We work with all other parts of BMO and Harris, and our success as individuals and as a group is rooted in our ability to form strong collaborative relationships within Technology & Operations and across the organization. We have a broad view of the business. The diversity, complexity and evolving nature of our work, coupled with the many touch points with groups across the organization offers a unique opportunity to see the “big picture” of the organization.

Learn more about:

• Groups within Technology & Operations
• Common roles
• Sample intake and training programs
• What it's like to work here
• Opportunities for students and recent graduates

Groups within Technology & Operations

Technology & Operations is comprised of Operations, Corporate Technology Development, Corporate Real Estate, Procurement & Strategic Sourcing and Technology & Operations Shared Services, which includes Finance and Human Resources.

Operations is the group responsible for ensuring the day-to-day successful functioning and ongoing improvement of our technologies and business processes. Within the Operations group are:

• Product Operations – Provides sales support and after-sales service to our partners in other areas of BMO Financial Group
• Enterprise Infrastructure – Provides infrastructure services such as mainframe, servers, network, desktop and security, 24 hours a day, 7 days a week
• Business Process Improvement – Partners with other areas of BMO to achieve strategy-driven improvements to operational performance
• Central Services – Includes our Customer Care, Operational Risk Management, Business Planning and Business Strategy and Execution groups.

Corporate Technology Development brings together all aspects of systems development to create solutions that meet our customers’ needs, both now and in the future. We work closely with BMO’s lines of business to develop IT solutions that maximize the value of our technology investment across BMO while enabling our customer-facing personnel to provide increasingly superior service.

Corporate Real Estate manages strategic planning, development and the acquisition, sale, lease and facilities management of BMO’s global real estate portfolio.

Procurement and Strategic Sourcing generates significant savings through vendor negotiations and ongoing supplier management, and is accountable for the end-to-end procurement processes of the organization.

Technology & Operations Shared Services provides a range of professional services, including Finance and Human Resources, that support Technology and Operations and ensure alignment with corporate practices and processes.

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Common Roles

• Analyst (includes a variety of technical, hardware and systems analyst roles)
• Quality Assurance Analyst
• Business Analyst & Consultant
• Application Software Developer
• Loan Documentation Representative, Loan Documentation Specialist (U.S.)
• Proof Operator (U.S.)
• Project Manager

To search our database of current vacancies, please visit our job search page.

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Sample Intake & Training Programs

We offer a wide variety of opportunities for our employees to learn and grow. Check out our Commitment to Learning section to see how we’re investing in our employees’ development.

Within Technology & Operations, here are a few examples of programs designed to help our employees reach their highest level of performance:

Lean Six Sigma

• An integrated set of methodologies that combines two powerful tools (Lean and Six Sigma).
• A number of levels are offered, from “Yellow Belt” to “Black Belt”, as well as an Executive offering depending on the extent and nature of the participant’s involvement in Lean and Six Sigma projects.
• Program is for employees in Operations

IT Infrastructure Library (ITIL)

• ITIL is the most widely accepted approach to IT service management in the world, providing a comprehensive and consistent set of best practices for IT service management, and promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.
• Three levels – Essentials, Practitioners and Masters/Managers – with corresponding certifications
• Program is for employees in Operations

Requirements Management Business Analysis Accreditation

• A formal process to certify that employees have attained a particular level of expertise in the field of Requirements Management / Business Analysis.
• Standards are defined by BMO but are closely related to the international certification standards (International Institute of Business Analysis – IIBA)

Project Manager Accreditation

• Designed to support the professional development of employees engaged in a career in project management
• Four successive levels of accreditation

Quality Assurance Analyst Accreditation

• QAAA is an internal BMO program for Quality Assurance and Quality Control Professionals and for employees performing application testing and other quality related activities.  
• Four designations/levels that reflect career progression, development and achievement through prescribed program stages

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What it's like to work here

Culture

• Ultimately, the culture of Technology & Operations is focused on delivering exceptional service to our internal and external customers
• Through our groups, Technology & Operations provides a wide range of technology, operations, real estate, procurement and sourcing services to BMO Financial Group. Because of this diversity in our work and our workforce, the culture of Technology & Operations varies from group to group.
• Across all of our sub-groups, however, you will find a culture that is collaborative, professional, focused, well-disciplined, process-driven and results oriented. We value and depend on the ability to build and maintain strong relationships both within Technology & Operations and across BMO as a whole. 

Work Norms

• Formality/Informality: The level of formality varies from group to group, depending on the nature of the work.  
• Hours: In most areas, general office hours are from 8:30 to 5:00, with flexibility to allow employees to meet both their work and their personal commitments. In some parts of Enterprise Infrastructure, Product Operations and Corporate Real Estate (Facilities Management), a “24/7” environment is in place and shift work is required.

Employee Recognition Programs*

• Technology & Operations Awards of Excellence is Technology & Operations’ primary program for recognizing exceptional performance by our employees. This gala event is held annually to recognize individuals who have made outstanding contributions to Technology & Operations’ success during the year. Award recipients are nominated by their managers.  
• MVP Awards recognize employees who show their commitment to excellence by doing that “little bit extra” to make BMO a better place for customers and colleagues. MVPs may be awarded for behaviours related to financial performance, customer satisfaction, employee satisfaction, community image or specific behaviours that promote a high-performance culture. Can be awarded by any employee to any colleague.
• Our Way eCard is an instant peer-to-peer recognition for Technology & Operations employees who demonstrate specific high-performance behaviours.

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* may not apply in all sub-groups
® Registered trade-mark of Bank of Montreal.
®* Registered trademark of Harris N.A., used by Harris N.A. and its affiliates. Harris is a member of BMO Financial Group.