About Personal & Commercial Banking (Canada)
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Personal & Commercial Banking (Canada) |
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Groups within Personal & Commercial Banking (Canada)
Personal and Commercial Banking (Canada) provides fully integrated personal and business banking solutions. We are organized into the following groups to serve our customers’ needs:
Personal Banking provides solutions for our customers’ everyday banking, financing, investing, retirement, credit card, and insurance needs. Our national, fully integrated, multi-channel distribution system (including on-line and telephone banking) offers customers convenience and choice in where, when and how they do their banking.
Commercial Banking provides business clients – independent businesses, small and medium-sized enterprises and mid-market banking clients – with a full range of banking products and services. Our relationship managers offer a full suite of integrated commercial and capital markets products and financial advisory services.
BMO Bank of Montreal's Corporate Finance Division provides custom-engineered financial solutions to meet the continually changing needs of emerging and existing mid-size companies. We take a Relationship Management approach, providing clients with a single point of access to a wide variety of financial options. Clients benefit significantly from an integrated suite of commercial and capital market products, delivered by experienced and devoted financial professionals..
Headquarters consists of teams (including Marketing, Products, Distribution and Operations, Finance, Human Resources and Operational Risk) that support the development and implementation of our customer strategies to achieve a differentiated position for BMO Bank of Montreal® in the Canadian market .
Common Roles
- Customer Service Representative
- Financial Services Manager
- Financial Planner
- Mortgage Specialist
- Commercial Account Manager
- Direct Banking Manager
- Headquarters Roles in areas such as Finance, Human Resources, Marketing, etc.
To search our database of current vacancies, please visit our job search page.
Sample Intake & Training Programs
We offer a wide variety of opportunities for our employees to learn and grow. Check out our Commitment to Learning section to see how we’re investing in our employees’ development.
Within Personal & Commercial Banking (Canada), here are a few examples of programs designed to help our employees reach their highest level of performance:
CSR Start (Customer Service Representative).- A comprehensive 15-day learning program for Customer Service Representatives, covering basic knowledge about BMO Bank of Montreal® terminology, products and services, the branch unit, customer service and how to operate a cash.
- Learning includes observation sessions, online training, checklists and job aids, hands-on practice and coaching.
- A four-week program that includes classroom instruction, branch experience and one-on-one coaching, designed for employees who are new to the Financial Services Manager role.
- Training covers sales and service, products, processes and technology and job practice.
- Comprehensive training to prepare you for success as a Direct Banking Manager in one of our customer contact centres.
- Topics include orientation to BMO®, customer service (including simulation practice), products and services and process and technology.
- Classroom, e-learning and job practice allow participants to observe, learn and apply their new skills and knowledge to real-life situations. Topics include: accounting from a banker's perspective; credit risk; analysis and management; commercial orientation; products, services and technology training; job exposures and sales & service exposure
- Upon successful completion of the program, participants are designated as Qualified with Commercial Lending Limits.
- An online, modular, self-paced learning journey that gives the learner a view or “Vista” of the Branch Manager role. The program is fully customizable based on the skilled knowledge gaps of the individual learner.
- Topics include Cash Operations, BMO Sales and Service Process, Product and Technology Training, Coaching and Human Resource Management, and Operational Effectiveness and Compliance Requirements
What it's like to work here
Culture- Our number one focus is our Customer!
- We work collaboratively to achieve our goals and get things done
- We believe in Work-Life Balance
- We’re part of a workplace that reflects the diversity of the communities in which we live and work
- We recognize and reward our employees for their great work
- Formality/Informality: Branch roles require business attire. Within Headquarters roles, dress is business casual.
- Hours:
- Generally normal business hours.
- Some branches have extended hours (e.g. evenings/weekends) and our In-Store locations are open 7 days/week.
- Our Direct Banking customer contact centres require shift work, including evenings and week-ends.
- In non-customer facing roles there is some flexibility in work hours. Some Headquarters roles allow work from home opportunities.
- Bravo: Bravo provides employees with an easy way to recognize colleagues for doing great things for one another and for our customers. Employee-to-employee Bravo messages include a personal note of thanks, while manager-to-employee messages can also include Bravo points that can be redeemed for products and services from our rewards catalogue.
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® Registered trade-mark of Bank of Montreal.
